Global Edition celebrates National Customer Service Week

8.08am 13th October 2011 - People - This story was updated on Monday, January 2nd, 2012

The winning putt from Jill Kennedy

Europe’s largest golf travel company offers 1,000 customers free Breakpoints and hosts hugely successful Open Day at its Windsor, Berks headquarters

Golfers making a booking with, Europe’s largest golf travel company, have been rewarded for their loyalty as the company marked National Customer Service Week (NCSW) with a £20,000 giveaway.

To show its appreciation for the welcome and valuable feedback on its breaks, holidays and tours over the past 12 months, rewarded 1,000 customers each with £20 worth of Breakpoints, the company’s unique loyalty programme that allows customers to translate bonus points into money off future bookings.

To further demonstrate its commitment to excellent customer service, and to help forge closer relationships with its clients, also opened the doors to its offices during the annual NCSW, which ran from October 3-7.

The week teed off with the launching on YouTube of a series of videos ( explaining why customer service sits at the top of’s agenda.

Andrew Stanley, Founder and CEO of, commented: “Every customer I spoke to said they were really impressed with the friendliness and helpfulness of all the staff they came into contact with. This level of service is something we believe will always set us apart from our competitors.”

The Windsor-based business brought its busy week of NCSW activities to a fitting conclusion with a ‘meet the team’ Open Day on Friday, October 7. Clients dropped by to see first-hand how the team operates, gain a greater understanding of the business and to ask questions.

To add a fun element to proceedings, a putting contest was held with a simulator recreating Graeme McDowell’s putt that all but clinched The Ryder Cup for Europe at Celtic Manor in 2010.  Eventual winner was long-time customer Jill Kennedy, from Camberley,Surrey, whose prize was a break at the acclaimed Welsh resort.

Andrew continued: “ has always taken great pride in excellent levels of customer service – the personal approach has been, and will continue to be, right at the heart of our company. The open day was a fantastic opportunity for the team to meet customers face to face – a sentiment echoed by those clients taking the time to visit our offices.”


The winning putt from Jill Kennedy


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