Global Edition

59club Middle East & Africa announces inaugural Service Excellence Awards winners

10.08am 27th April 2020 - Corporate

59club Middle East and Africa has announced the winners of its inaugural Service Excellence awards supported by

The presentation of the awards was due to take place at a gala dinner ceremony in the Westin Abu Dhabi Golf Resort and Spa this month.  However, due to the outbreak of COVID – 19, the ceremony had to be cancelled.

The awards criteria was based on mystery service audits data, which was captured and benchmarked across 18 golf venues that 59club MEA supports in the region, during 2019.  The awards recognise the most successful venues across the region in sales performance, staff attitude, internal processes and facility standards.

Gold, Silver and Bronze service excellence flags are also awarded to venues that have delivered the most consistent golf experiences throughout 2019, rewarding the overall team effort across each element of the 59club mystery testing report.

Dubai Creek Golf and Yacht Club managed to scoop five awards, including Golf Operations Team of the Year and Golf Manager of the Year, which was won by Michael Major.

On receiving the awards, Julian Danby, commercial manager at the Dubai Creek Golf and Yacht Club, said: “We are thrilled to have been recognised by 59club Middle East & Africa Service Excellence awards. This represents fantastic achievements across each area of our operation and rewards our team for the drive and passion they continually show in helping to deliver the highest of golf experiences for our members and guests.”

The Royal Golf Club in Bahrain won two awards, with William Evans picking up Best Greenkeeper of the Year, and Kim Marshall winning the award for Food & Beverage Manager of the Year.

Neal Graham, Director 59club Middle East and Africa, commented: “The Service Excellence Awards recognises the delivery of high levels of customer service and facility standards provided by venues across the region. Our non-subjective criteria assist clubs to constantly review and evolve their customer journey experience.”

Full list of winners and nominees:

Leading Individual Golf Membership Sales Performance,
Winner: George Wearden, Dubai Creek Golf & Yacht Club
Nominees: Rhys James, Emirates Golf Club and Khay-Gin Aniciete, Trump International Dubai

Golf Membership Sales Team of the Year
Winner: Dubai Creek Golf & Yacht Club
Nominees: Emirates Golf Club and Trump International Dubai

Golf Retail Manager of the Year
Winner: Gregorio Gonzales, Dubai Creek Golf & Yacht Club 
Nominees: Ervin Cabiles, Trump International Dubai and Alex Heler, Abu Dhabi City Golf Club

Golf Manager of the Year
Winner: Michael Major, Dubai Creek Golf & Yacht Club 
Nominees: Phil Waine, Trump International Dubai and Cian Hurley, Emirates Golf Club

Golf Operations Team of the Year
Winner: Dubai Creek Golf & Yacht Club 
Nominees: Trump International Dubai and Jumeirah Golf Estates

Food and Beverage Manager of the Year
Winner: Kim Marshall, Royal Golf Club, Bahrain
Nominees: Pattabi Raman, Dubai Creek Golf & Yacht Club and Andy Heath, Trump International Dubai

Greenkeeper of the Year
Winner: William Evans, Royal Golf Club, Bahrain
Nominees: Ben Griffiths, Trump International Dubai and Matthew Perry, Emirates Golf Club

Gold Flag Winners

Silver Flag Winners:

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