Promote Golf, a leading golf industry consultancy and the leading elearning provider to the pan-European golf industry, have launched their latest course – “Service Excellence at Golf Clubs” – written by their newest Associate Course Author, Rod Park.
The new course covers the key ingredients that will help a golf club differentiate the club from their competitors by providing an outstanding customer service experience throughout.
With clear explanations and real-life examples from within and outside the golf business, the course helps delegates to develop a culture within their club that continually looks to improve and deliver excellent customer service. Taking approximately 20 hours to complete, the course talks delegates through the differing steps and outcomes required in order to deliver service excellence, along with interactive templates that will help them develop this is a bespoke manner.
Commenting on the new online training programme, course author Rod Park says: “Embracing service excellence not only maximises a golf clubs’ income but it’s the best form of marketing. Members, visitors and guests that consistently enjoy an outstanding customer service experience will soon become raving fans – spreading the word to their own networks.”
Rod Park has in excess of 30 years’ experience in the golf and leisure business, encompassing golf clubs, hotels, leisure clubs and restaurants. This broad experience base has been gained from holding numerous general management positions as well as undertaking a wide variety of consultancy projects.
Most recently, Rod has been heavily involved in the development of The Machrie Hotel & Golf Links, which has been recognised as the best National Hotel 2020 by Scottish Tourism. He joins a growing band of Associate Course Authors with Promote Training, each of them specialists within their field and highly experienced within the golf industry.
The “Service Excellence at Golf Clubs” course is undertaken online, meaning delegates study at their own pace and at a time that suits them, with successful graduates awarded the Promote Golf “Certificate in Service Excellence at Golf Clubs”.
For more information and to enrol online, visit https://promotegolf.co.uk/service-excellence-at-golf-clubs/