Four clubs which offer an outstanding welcome to members and visitors are targeting a top England Golf Award.
Branston Golf and Country Club, Staffordshire; Burghill Valley Golf Club, Herefordshire; Exeter Golf and Country Club, Devon; and Horton Park Golf Club, Surrey, are all finalists for the Most Welcoming Club of the Year Award, sponsored by HowDidido.
England Golf Chief Executive Nick Pink commented: “These four clubs really know how to look after their customers. The welcome they offer to their members and visitors is outstanding and ensures that they keep coming back for more. Clubs like these are showing us the way forward and how to successfully grow the game.”
The winner will be announced at the England Golf Awards 2019, sponsored by adidas Golf, on Thursday 21 March. The black tie event at the Royal Lancaster London will be hosted by BBC Breakfast presenter Dan Walker.
The appeal of Branston Golf and Country Club, near Burton upon Trent, was summed up by one member: “We drove in and that was it – a fabulous welcome, superb facilities, friendly folks, a terrific social scene, fine ale and great value – perfect!”
The club, which boasts a crèche, has just completed an improvement programme to benefit members and visitors. This included a new short game area, new targets on the range, major investment in green keeping equipment, and expansion of the gym and health club, including new bikes for spin classes. There’s strong links with local community groups and the professional team has been in to 10 schools, introducing 440 youngsters to golf during 2018. As a result, junior membership is soaring. In addition a weekly newsletter, a seasonal magazine and social media make sure everyone knows what’s going on.
“Pay a visit to the club and you can be certain that every member of staff, gym goer, parent dropping kids off at the crèche or golf club member will extend a warm greeting,” said Ben Johnson, England Golf’s Club Support officer for Staffordshire.
Burghill Valley Golf Club, near Hereford, listens to its members and visitors and acts on their views to make sure it’s a profitable, welcoming and friendly place to visit. It’s made them part of the decision-making process since 2015 and as a result there has been a complete overhaul of the clubhouse, changing rooms and showers. The bar and kitchen equipment has been upgraded and a new chargrill installed to meet a demand for steak nights. It’s been rewarded with steady membership numbers and an excellent rebooking rate for golf societies. New members are supported by a buddy to help them settle in.
The club has also become a part of the local community, welcoming residents from new housing on its doorstep. Many of them have become social members using the club to meet friends and family, enjoying Sunday lunch or social events. It also runs a neighbourhood food scheme, holiday camps for children, has links with local schools and colleges and welcomes local groups which use the clubhouse for meetings.
Exeter Golf and Country Club has modernised and opened its doors – and that’s the secret of its success. As its nomination makes clear, members matter. They’re welcomed by staff, their names and preferences are remembered and their achievements are celebrated on the website and in social media. There’s a member app, lots of social events and a new £500k academy for members and visiting golfers only. There’s special attention for beginner golfers, starting with Get into Golf classes and academy membership, which leads into full membership. In addition, a number of strong community partnerships have helped dispel the idea that golf is elitist or difficult to get into. The result is that the men’s golf section is full, with a waiting list, while there are thriving sections for women and juniors.
“Exeter’s open-door approach attracts new participants with a positive, warm, friendly environment. This has been translated into the numbers they’ve attracted into membership,” said Paul Cloke, Operations Manager for Devon Golf.
Horton Park Golf Club, near Epsom, sets out to welcome the modern golfer with everything they could want. There’s an 18-hole course, a nine-hole academy course, an 18-hole adventure course and two footgolf courses. Toptracer and Cosmic Golf are among the attractions on offer. Meanwhile, a £1.5m investment has extended the clubhouse with a contemporary café bar which has become a hub for the whole community, not just golfers.
The welcome to all is supported by excellent staff training, a relaxed dress code and successful recruitment programmes like Get into Golf, which attracts 100 people a month, 60% of them female. Another programme, Keep Golfing, helps to retain around 30% of those who start. There’s also an enthusiastic take-up of junior classes and Girls Golf Rocks.
Horton Park’s approach meant that over 200 new members joined during 2018. This included 35 in the under-30 age category, which previously had just three members. This was helped by working with England Golf to better understand their market and what potential customers wanted.
Tickets for the England Golf Awards 2019 cost £90 per person and include a drinks reception and a three-course dinner with wine. Visit www.englandgolfawards.org to book.