The resort has been recognised for its outstanding customer service and innovative marketing by reaching the final few in both the Excellence Through People and Excellence Through Marketing sections.
Judges were impressed by the venue’s staff-training programmes and the creative marketing campaign carried out for the South Devon Golf Tour which gives golfers the chance to explore the region’s golfing delights while using Dartmouth Golf & Country Club (DGCC) as a base.
DGCC’s managing director, Jamie Waugh, said: “All the staff at DGCC are to be congratulated on being shortlisted for these two awards. We place high importance on investing in the skills of our staff and as such we’ve instigated a range of nationally recognised qualifications for staff, helping them to plan their career pathway and get involved in the business, which is paying off.
“Surveys show customer satisfaction is high and staff turnover attrition rates have fallen well below the national average, including local seasonal staff, which is a great achievement.
“The awards are open to hotels from across the country so I’m very proud of everyone who has helped us get this far.”
Now in its fourth year, the HRS Hotel Excellence Awards have become a benchmark for excellence. By recognising best practice in hotels of all sizes, the awards encourage all hotels to strive for success – making a real contribution to the success and profitability of hotels throughout the UK and Ireland.
DGCC is located just four miles from the historic town of Dartmouth and is the ideal base from which to explore the delights of south Devon, with Dartmoor, the River Dart, fantastic beaches and a host of picturesque towns and villages nearby.
The South Devon Golf Tour, based at DGCC, provides golfers with an affordable way to sample the region’s top courses. The resort is an ideal base for a UK off-season break as it benefits from a mild winter, meaning no temporary greens or tees in play. Guest also receive complimentary use of the leisure facilities, which include an indoor pool, Jacuzzi and sauna.
South Devon Golf Tour www.southdevongolfbreaks.co.uk
Dartmouth Golf & Country Club www.dgcc.co.uk