Marriott Hotels and Resorts claim the coveted ‘Golf Group of the Year’ for the second year running at the 59club awards.
59club is the totally independent golf analysis business that measures service at many of the leading golf venues in the UK and it has just hosted its fourth Annual Awards Ceremony to recognise ‘Service Excellence’ within golf throughout 2013.
The ceremony, held at The Belfry, was attended by most of the leading golf clubs, resorts and golf hotel groups in the country.
Breadsall Priory, a Marriott Hotel and Country club also picked up ‘Golf Operations Team of the Year’ and Forest of Arden, a Marriott Hotel and Country Club were awarded the 59club ‘Gold Flag’.
Commenting on the awards, Senior Director of Golf, Leisure & Spa Operations Europe, Alison Ainsworth said “We are absolutely delighted to have won Golf Group of the Year for the 2nd year running, continued investment in our product and service is paying real dividends for the customer and that has been reflected in this year’s Awards” she added.
“We are also delighted for both Forest of Arden and Breadsall Priory who have picked up a Gold Flag Award and Operations Team of the Year respectively. This is not only a feather in the cap for each of the venues, but it further highlights Marriott’s commitment to being serious about golf”
The venues within the 59Club scheme, as a minimum, receive mystery ‘society/corporate golf day enquiry calls’ and ‘live green fee visits’ six times per year, ensuring that all ‘sales’ and ‘customer service’ standards are met and maintained across the entire year.
Marriott Golf UK www.marriottgolf.co.uk