The 405-acre Roserrow golf and leisure complex which has a diverse holiday property portfolio spanning the prestigious coastal area around Polzeath, was one of the most exciting leisure and property developments to come onto the market last year. The business was prepared for market by The Business Company who also facilitated the sale.
Now the new owners have engaged The Business Company to lead on the strategic development of the business, identifying the business personality and values, undertaking comprehensive management development and determining the route to market.
The Business Company will join forces in some areas of the work with design house, Clear Design, combining their experience and unique models in business strategy, business improvement, people development, brand, marketing and creative design.
Ellen Morley, Principal of The Business Company which is based in Shropshire, said: “Starting with a series of focus groups to establish preferred customer needs and measure current service delivery, we will be working with the business to redefine their brand and then with the whole management team to ensure customers receive a unified experience across every aspect of the business.”
“Business brand is all about the personality of the business, and that isn’t just about a logo or the décor – it cuts right through to the business core and the heart of its DNA. Roserrow offers a whole eclectic mix of leisure offerings and caters for local clients as well as national and overseas visitors.
“It is our job to ensure that the business culture, systems, processes, behaviours, measurement tools and communication within the business translate not just into an enviable ambiance but also into the management style, performance and customer experience that will enhance its reputation even further.”
The Business Company www.thebusinesscompany.biz
Roserrow Golf and Leisure www.roserrow.co.uk