Luxury Spanish resort Finca Cortesin Hotel, Golf & Spa picked up two of the top accolades at the 2018 European Tour Properties Awards.
In addition to receiving the award for ‘Best Staff Engagement’, the exclusive Spanish venue also won the ‘Best Staff Operation’ honour for the second year running when the winners were announced at the group’s annual conference, which was held at Finca Cortesin last weekend.
Results were taken from European Tour Properties’ ‘Mystery Shopper’ initiative, with the awards criteria based on written confirmation from staff to visitors. Each member club was assessed on tee times, shop presentation, visibility of marshals on the course, payment information, attention to detail, food presentation and data capture.
Miguel Girbes, director of golf at Finca Cortesin, said: “It was a great honour for Finca Cortesin to host this year’s European Tour Properties’ conference, and to win two such coveted awards made the occasion extra special. The resort prides itself on offering all our members and guests an outstanding customer experience, whatever service they require. To be rated so highly again, and against a collection of the top resorts in Europe, gives us enormous pleasure, and we will continue to do everything we can to make the service even better going forward.”
This year’s European Tour Properties annual conference featured representatives from 20 different venues, with the theme of the three-day event centred around service, product quality and customer engagement; and looking at techniques and innovation from other industries within the luxury segment.
A three-time host of the Volvo World Match Play, Finca Cortesin joined the exclusive European Properties Network in 2017, and its membership has helped the resort cement its reputation as one the world’s elite golfing venues. Among the other leading accolades it has won over the last 12 months, include ‘Hotel of the Year – Overall’ by Preferred Hotels & Resorts, and ‘Best Resort in Spain’ by the country’s Condé Nast Traveler magazine.