The British Turf & Landscape Irrigation Association has announced that five contracting members have attained the prestigious BTLIA Certificate of Merit.This award is both highly prized and highly regarded because it an award based entirely upon feedback from the customers
Through the analysis of questionnaires completed by these customers and using a set formula, attainment marks are given for each contracting member. These are then used to produce a performance mark and those companies reaching the high mark of 85% are awarded the Certificate.
This high attainment mark is required using criteria such as the company’s approach to the contract and their commitment to providing the highest standards of professionalism, system provision and all round customer care and support.
“The award of a Certificate of Merit should be the goal of all contracting members of the BTLIA,” said Graeme Francis, BTLIA Chairman. “It represents the pinnacle of customer service and professionalism. As Chairman, I am particularly pleased that five members have attained the award this year. It is indicative of the greater awareness that the BTLIA has gained in recent years and demonstrates the commitment of the Association and the award winners to the raising of the standards of irrigation provision in the UK. The Certificate of Merit also heightens the customer’s awareness of the need fully to understand irrigation system provision, an area upon which the Association is focussing through its well received education programmes.”
The companies that have been awarded the Certificate of Merit for 2001 are:
The Certificates were presented at the BTME in Harrogate on Tuesday 22nd January