A golf car’s primary function is transportation, but equipped with the right technology its potential goes far beyond moving golfers and their equipment, according to Club Car, which has introduced golf’s first mobile information system at the Golf Industry Show, in San Diego.
Known as Visage, the system represents the golf car industry’s most extensive marriage of vehicle and technology to help course managers address critical revenue and expense needs while enhancing customer satisfaction.
Visage utilizes a combination of cellular, wireless and Global Positioning System technologies to create what Club Car calls the “new face of customer experience.”
“For 50 years golf cars were simply considered a form of transportation,” said Gary Michel, president and CEO of Club Car. “Visage broadens the role of the golf car by making it the delivery mechanism for tools and services that help courses operate more efficiently and make the game more enjoyable for their customers.”
Visage, a joint development of Club Car and GPS Industries LLC, puts a robust set of
features and benefits at the fingertips of golfers that include:
* Intuitive, touch-screen technology, 10.2-inch screen with 1000 nit brightness that automatically adjusts for changes in natural light and enhanced graphics of each hole.
* 3-D flyovers with audio (similar to network television coverage), tee-shot distance stats and scorecard and tournament management features that make it easy to keep up with scores of other players during a competitive event.
Visage helps course managers increase revenues, lower operating expenses, manage their assets and improve customer satisfaction with tools that include:
* Improved two-way cellular communications that enable a course and golfer to be in contact at any point during a round of golf. This technology allows golfers to contact the grill or mobile beverage vehicles at any time, increasing the potential for additional snack and beverage orders and giving the course the opportunity to make available higher margin menu items. Golfers can also book tee times before leaving the course. Courses can use the same functionality to send weather alerts and promote sales, special offers and lessons.
* Real-time positioning keeps the golf shop aware of each group’s exact location, making marshals more effective and improving pace of play.
* Ability to limit golf car access to sensitive areas, reducing labor time and costs for mowing and staking.
“Course managers remain under pressure to operate more efficiently and grow revenues,” said Michel. “Visage is a cost-effective way to lower operating costs and attract more play by improving the golfer experience.”
Courses installing Visage are not required to purchase hardware or license software. Instead, they rent the equipment required and receive service and support as part of an annual commitment.
The system is priced based on fleet size with annual costs ranging from $30,000 to $50,000, depending on which of three Visage packages is chosen and the number of services enabled. The first Visage units are scheduled to ship by the end of March 2010.
“Visage leverages technology in ways that the golf industry never has,” said David Chessler, CEO of GPS Industries, a Sarasota, Fla.-based technology company. “It’s the right solution at the right time for operators who need to increase margins and create competitive difference that can attract more play.”
GPS Industries also helped develop Club Car’s Guardian Satellite Vehicle Control fleet protection system, which was introduced in 2009. Guardian helps courses limit vehicle access, control vehicle speed, review the history of where a golf car has been driven and monitor and diagnose vehicle performance.
Visage is available on Club Car’s Precedent and DS electric- and gas-powered golf cars. When Visage is installed on Club Car’s Precedent golf cars equipped with the Excel power drive system, the vehicle also comes with the Guardian SVC system installed at no additional cost. Visage also can be installed on any brand of golf car.
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