Quinta do Lago, one of Europe’s leading golf resorts, has joined the Zest.Golf platform to streamline bookings to their three golf courses both from outside channels and across their resort.
With three courses – North, South and Laranjal – the resort manages close to 100,000 visitor rounds every year. The current operational flow creates a lot of additional work to manage these bookings. Streamlining this process via Zest’s technology will free up Quinta do Lago staff to elevate their top-class resort experience increasingly more directly with guests.
Luis Filipe, Corporate and Leisure Relations Director for Quinta do Lago, said: “Our day-to-day operations are quite hectic with the unprecedented demand for our golf courses. We have a variety of customers all looking for tee times. Between resorts, residents and guests, we also cater for many golfers from all over Europe all wanting a great golf experience. Such is the demand on our staff to cater for these bookings that sometimes our customer service, not for lack of effort, is not at the level we want and need it to be. Creating online accessibility into our tee sheet will free up our staff to provide that unforgettable guest experience that makes us stand out from our neighbours in the region.”
The Zest.Golf Channel Manager Platform will provide Quinta do Lago with a number of solutions for them to manage the majority of their golf bookings online. It allows them to create individual booking conditions for the variety of partners they cater for. On top of that, Quinta do Lago will also implement the Zest payment solution to streamline payments from their different partners, again, reducing risk and improving cash flow.
Jo Maes, Chief Commercial Officer Zest.golf, added: “The Algarve has become immensely popular as a golf destination. Easily reachable from all over Europe and with sunshine almost all year round, the Algarve offers quality courses all along the Atlantic Coast. Quinta do Lago is a property close to my heart as I lived nearby for many years. Our team is proud we can help them create more efficiency in their operations via Zest.Golf and help them to remain one of Europe’s top lifestyle resorts.”
Luis Filipe continues: “The Zest.Golf platform will help us transition and streamline our B2B business online, automate payment and unlock new marketplaces to sell and distribute tee times. This is the future for the golf industry.”
