Global Edition

59club unveils Covid-19 Response Kit

3.31pm 25th June 2020 - Management Topics - This story was updated on Friday, June 26th, 2020

Industry benchmarking company 59club has launched a Covid-19 Response Kit which provides vital management tools to ensure golf’s successful return to the ‘new normal’.  

The response kit will support the industry with a subsidised three-month affiliation to 59club, affording access to their entire suite of services – including My Mentor – a new virtual training and education platform, monthly mystery shopping, customer and staff satisfaction surveys tools, plus access to My Metrics, the intelligent business metrics comparison site. 

59club is offering 59 Covid-19 Response Kits on a first-come, first-serve basis to clubs and resorts who wish to take advantage of the services provided by 59club to retrain and upskill their workforce, measure inhouse standards, analyse industry comparable data and elevate their sales and service performance.   

Will Hewitt, 59club’s UK General Manager

The company has been supporting the industry to achieve the greatest levels of customer service and sales etiquette for the past 12 years. With specialised intelligence for developing membership sales and retention strategies, perfecting corporate enquiries and advancing the overall guest experience – across golf, leisure, spa, F&B and hospitality – there has never been a better time to engage with 59club.  

Will Hewitt, 59club’s UK General Manager, said: “Our universal intelligence proves itself time and time again as an invaluable asset to the club owners/managers/employees we work with. We are delighted to extend our support to the industry at a time when golf is experiencing its time in the limelight, with elevated participation and newcomers. As an industry, greater emphasis is needed to ensure that customer service and our attitude to sales and upselling within golf is at its very best. Our products will serve to provide that expertise to ensure that customer acquisition, satisfaction and loyalty is prioritised”. 

Clubs and resorts who would like more information about the COVID-19 Response Kit can contact their 59club Area Manager, who can also tailor products and services to reflect their individual needs and budgetary requirements.  

To register for a Covid-19 Response Kit, visit www.59club.com

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