59club, the independent golf analysis business that measures service at most of the leading golf venues in the country, has just hosted its first Award ceremony to recognise excellence within golf.
The ceremony was attended by the leading golf resorts and golf hotel groups in the country.
The venues within the 59club scheme receive mystery call and visits six times per year throughout the seasons ensuring that minimum standards are maintained across the entire year.
Simon Wordsworth, Fellow of the PGA and director of 59club commented “Last night’s nominations and winners totally deserve their accolades; they work diligently within
the 59club scheme to initially improve, and then maintain higher service standards across their venue. It was our pleasure to highlight the excellent work that went on in golf venues throughout 2010.”
Mark Reed, Director of 59club added “We rewarded individual excellence, however the granting of the first ever 4star golf service awards is a huge milestone in the golf industry, for the first time golf venues can categorically state, and independently prove that they can deliver excellent service to match their golf course.
Robert Maxfield, Commercial and Property Director at the PGA, when presenting the awards went on to say “The eight venues that achieved this standard really work hard at their golf customer service and deserve the recognition this award will give them.”
The 59club scheme is designed to work at every type of golf venue, be it resort, pay and play or private and simply ensures that the customers of those venues, be they visitors or the venues members really receive the consistent high service they deserve. 59club will be the industry standard for measuring service is open for all golf venues to join.
Daniel Hodson, Director of Golf and Leisure for the DeVere Group spoke about how the management information that the 59club scheme provides is inbuilt into the daily routine of DeVere staff and what a key tool it is in their quest to deliver excellence
4 star service venue
DeVere’s Wychwood Park, Slaley Hall, Cameron House, Dunston Hall and Mottram Hall, Marriott’s Breadsall Priory, Qhotel’s Forest Pines and Quinn’s The Belfry.
Leading Golf Venue
DeVere Wychwood Park
Leading Golf Group