With over 200 golf clubs now using their Eagle members’ app and many more in the pipeline, the Eagle app’s support team has now been joined by Taylor Stronge.
Eagle’s Online Marketing Manager Declan Hayes explains, “Clubs are increasingly clear that websites are like corporate brochures for visitors and society organisers. For communicating with their members they know they need an app that’s on their members’ smartphones and tablets, one which is really easy to update and add new content to, so that it’s simple for the members to check what’s going on at their golf club, wherever they happen to be.”
“So support and training for our clients is increasingly important for our growing number of customers, and we need to ensure our customer support is being delivered to the highest standard. Taylor Stronge is someone who fits our brief as a dedicated support resource for our customers.”
Hayes continues, “As a key part of the app’s installation, each club receives a training session to get their operational team up and running with the Eagle club members’ app. We have a lot of experience in helping clubs ‘get it right’ when it comes to launching the app and guiding them through that process. So Taylor’s input is going to be very important in helping Eagle continue to deliver the high level of support our customers have come to expect.
Hayes summarises, “Taylor really enjoys working with technology and helping others understand how to use it, which makes him particularly well suited to helping golf clubs introduce this new type of communications tool for their members.”
Eagle’s new recruit Taylor Stronge is delighted to be part of the app team, saying, “I’m delighted to be helping Eagle’s customers stay at the forefront of the communications revolution that’s taking place in golf clubs.
“No matter what the age of the members of a club are, smartphones and tablets are now an established part of all sorts of people’s lifestyles now, and Eagle has made it really easy for golf clubs and their members to exploit mobile technology. It’s also widely understood that clubs are looking for ways to provide better value for their subscriptions, and the app is the ideal way to achieve this.
“So I’m really looking forward to making the Eagle app experience the best it can be for golf clubs and their members. We are achieving some incredible results in terms of getting members to use and to rely on using the app to check what’s going on at their clubs.
Taylor concludes, “It’s also pretty obvious when I speak with our customers just how much the clubs appreciate what Eagle has done to develop this new form of communications tool, and how much the managers and their members enjoy using it.”