The Old Course Hotel, Golf Resort & Spa has won a Training & Development Award from the Hotel Booking Agents Association (HBAA).
Debbie Taylor, Managing Director at the Old Course Hotel said, “We are proud to be members of the HBAA and delighted to have won this award which recognises our commitment to delivering outstanding service to both our internal and external customers.
“As an organisation we invest heavily in Training & Development, which is instrumental in allowing us to achieve a highly-personalised service and attention-to-detail which lie at the heart of our customer service ethos.”
The HBAA Awards are seen as a benchmark of best practice within the association, whose buying power in meetings, events and accommodation exceeds £2.1bn. The wards underpin the association‘s key objectives and recognise agencies, hotels and venues for their contribution to the booking agents sector, with the aim of driving professionalism.
Steve Ockerby, Chairman of the HBAA said: “The awards were presented for the first time in 2008 and were welcomed by the association. I know that the winners, including Great Hallingbury Manor, the Brewery, Grassroots HBI and Travel Services, have leveraged business from winning these accolades. Hence, we are very much looking forward to announcing the winners and to driving professionalism in the sector through 2009’s awards.”
The Old Course Hotel, Golf Resort & Spa www.oldcoursehotel.co.uk