BGL scoops quartet of gongs at Member Experience Awards

Burhill Group Ltd and its golf division venues Ramsdale Park Golf Centre and Hoebridge Golf Centre have been recognised with prestigious accolades at the 2022 Member Experience Awards in Nottingham. 

The awards celebrate and reward health and fitness clubs, leisure centres, gyms and golf clubs for their delivery of excellent member experiences, as measured by Net Promoter Score. Commonly referred to as NPS, the globally recognised system measures customer loyalty and satisfaction and is used within a vast array of industries.

This year, BGL were proud recipients of four awards, with the BGL Group winning the Golf Operator of the Year Award. Based in Woking, Hoebridge Golf Centre was also named Most Improved Golf Club of the Year.

Ramsdale Park Golf Centre in Nottinghamshire picked up two accolades on the night, including the Best Golf Club Member Experience award. In addition, Ramsdale Park was named as the overall Club of the Year – this was a prize that ran across all sectors of the industry, from health and fitness centres to leisure clubs and golf clubs, making the achievement that much more prestigious.

Present on the night to collect the awards were Guy Riggott (Operations Director for the BGL Golf Division), Theresa Plimmer (General Manager at Ramsdale Park) and Ian McDowell (General Manager of Aldwickbury Park)

Commenting on the accolades, Colin Mayes, chief executive of BGL, said: “We couldn’t be prouder to receive these fantastic industry performance awards. It really is a testament to the continuous hard work of each and every team member across the entire BGL Golf portfolio. 

“We are constantly striving to improve the offering at our golf sites around the country by making continuous investments in all areas of the businesses. Our General Managers also do a fantastic job of implementing bespoke strategies at their venues and leading their teams in a way that is conducive to ever-improving member satisfaction.”