Commissioned by Reed Travel Exhibitions, organisers of IGTM (12-15 November 2012), and produced by SPORTS MARKETING SURVEYS INC., the research reveals that ‘friends’ recommendation’ remains the single most influential factor in consumers’ initial research of where to take a golf holiday.
The survey of 9,500 regular golfers (those who play at least 10 times a year) in the United Kingdom & Ireland, Germany, Scandinavia and France found that ‘specialist golf tour operators’ are the second most influential factor, especially in UK & I.
‘Golf magazines’ are the third most influential factor overall, taking into account the size of the UK & I market – the largest in Europe – but the second key influencer for golfers in Continental Europe.
Looking at the factors influencing consumers’ research is important, notes SPORTS MARKETING SURVEYS INC., as more than 60% of golfers surveyed booked their holidays independently – 50% of them online – rather than through a specialist or non-specialist tour operator.
The top 10 factors influencing research of golf holiday destinations are:
“What’s striking about this research is that the majority of golf holidays are now booked independently and online, yet the key factor influencing golfers in their initial research remains friends’ recommendation, a trusted source of information and first-hand experience,” said IGTM Exhibition Manager, Peter Grimster.
“The importance of word-of-mouth, from friends and golf professionals, underlines the importance of customer service as guests become ambassadors for that destination or resort. In short, the venue’s reputation will be shaped significantly by customer experience.”
While the wider travel market has seen the growing influence of social media, it would appear that social media is not a rapidly growing factor in golf, with little change year-on-year.
However, the research reveals that UK & I golfers are the most likely to have used some form of social media to research their break – 30.6% stated they used social media, with Tripadvisor being the most popular outlet (21.2%).
In Continental Europe, 15.9% of Scandinavian golfers used social media, 20% of French golfers and 14.1% of Germans. Tripadvisor was the most popular for French golfers (10.2%) and Germans (6.6%), while travel and tourism forums/chat rooms were the most popular for Scandinavian golfers (6.7%).
Full, detailed versions of the report, with country-specific editions, are available direct from SPORTS MARKETING SURVEYS INC www.sportsmarketingsurveysinc.com