The management team at Crown Golf has announced a number of awards for 2004, with Batchworth Park Golf Club winning ‘Greenkeeping Team of the Year‘, Chesfield Downs Golf Club ‘Food and Beverage Team of the Year‘ and South Winchester Golf Club taking the title ‘Retail Team of the Year‘.
Batchworth Park in Rickmansworth was voted ‘Greenkeeping Team of the Year‘ with judges commenting that the team, which is headed by Andy Garland, had taken the course to a new level in 2004, when the course was in the best condition ever during the club’s nine-year history. The quality of the greens attracted high praise from club members and visitors alike.
The team at Chesfield Downs Golf Club, Graveley, beat off competition from other Crown Golf clubs across the UK to be awarded ‘Food and Beverage Team of the Year‘. Commenting on the award, John Weir, Crown Golf chief executive, said, “As anyone working in the club industry knows, it can be very tough to please customers all the time in restaurant areas. Sue Hankin has blossomed as manager in 2004, delivering a great level of service to members and received glowing mentions from all three club captains in their reports at this year’s AGM. Her staff is a solid blend of youth and experience, and the whole department delivers quality service with a smile.”
“The club already has more bookings than ever in place for 2005, and the Sunday Carvery continues to go from strength to strength. The kitchen team, led by Clive Shepherd, also deserves huge praise for its high quality of food presentation and consistent approach to hygiene and health and safety. The service quality of this department has been inspirational to the rest of the club this year.”
‘Retail Team of the Year‘ was presented to South Winchester Golf Club, where judges commented that the team, which is headed by Richard Adams, had done a superb job in providing a top quality service to members and visitors alike. The retail outlet, which has received additional investment and refurbishment in 2004, now has a superb reputation with local golfers in the area.
Finally, Charlie Haynes, a member of the sales team at Eccleston Park Golf Club, was voted Crown Golf ‘Employee of the Year for 2004‘. Charlie joined the club in March 2004 from the health and fitness industry. The judges commended him on the superb way in which he has enthused existing members about the future of the club whilst attracting new members with his innovative marketing activities – membership numbers have increased by 30% since his arrival.
At a group level Charlie has proved his ability and professionalism, leading the field of sales managers in a recent mystery shop of the estate with an outstanding score of 75%.
Commenting on the award, John Weir said, “Charlie has not only been influential in the membership sales department, but is a strong and important part of the Eccleston management team. He has contributed to the upgrading of standards throughout the club with vital input, translating members‘ expectations to the team in terms of operational requirements. Charlie is also heavily involved with the future strategies of the club and has played a major part in defining the club’s goals for the years ahead.
“Finally, I must mention Charlie’s personality, which shines through, motivating him and the team to succeed. His performance continues to be exceptional in terms of dedication and delivery of results.”
Crown Golf recently announced that it has acquired American Golf UK from its US parent company, creating a new organisation that will be Europe’s largest golf club owner operator, with 55 golf courses over 31 properties across the UK, with 27,000 members and 1,500 employees.
Crown Golf www.crown-golf.co.uk
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