What is a big challenge for the management of golf clubs in today’s rapidly changing club business environment? Have we got you stumped? Would you believe if we told you that one of the most pressing challenges faced by golf clubs today concerns member expectations and the delivery of quality service.
In the early days of golf clubs in Asia, member expectations and service quality were not really a major issue with club management. This was primarily due to the fact that there were not too many comparisons to be made. But today, with the growth in the number of quality restaurants and world class hotels, there are new and demanding benchmarks to be measured against. Members demand and expect more in terms of product quality and expect very high service standards.
Recognising this, the 2013 Asia Pacific Golf Summit will bring in a world class authority to grapple with this challenge and provide solutions that will keep club members happy and returning for more.
The expert is Andy Stangenberg, the founder of Q-Principle Inc; who is an author and world class life coach. With over 27 years of experience in the operational field of the service industry in six different countries, Stangenberg has developed a tremendous understanding of service excellence and the importance of service engagement between associates and guests, members and customers. He has taught the school of service and leadership in many countries and has owned and operated private hospitality schools in Aruba and Maui.
His experience as an executive hotel director required him to play a constant role as a coach and trainer, strengthening the engagement quality between people.
Stangenberg has been featured as a keynote speaker in many conventions around the globe, including World Conferences in Las Vegas, Orlando, New Orleans, San Diego, London, Shanghai, Zurich and Honolulu. Stangenberg is used by world leading companies as master coach, responsible for employee and leadership development. His high energy and captivating presentation style has earned him the reputation as one of the top speakers of our times and a master in the art of storytelling.
He is just one of a number of world class speakers who have been booked to speak at the 2013 Asia Pacific Golf Summit.
To miss Stangenberg is to miss a rare opportunity to grapple with the challenge of change and come out a winner.
Act now and make a date to learn from a true great expert on service standards – delegate registration is open on-line and we are waiting to hear from you:
Watch out for news on a major game-changer for the golf industry in Asia. D-Day for the news to break is 1st August 2013.
Registration Link: https://secure.golfconference.org/event/asia-pacific-golf-summit-2013
Asia Pacific Golf Summit www.golfconference.org